your process
Repetitive work is eating your team's day. We build the system that gives it back.
Portalworks builds custom ordering portals for B2B companies stuck in phone-and-email busywork. Your customers quote and order themselves. Your people get their bandwidth back for the work that grows sales. And every customer still feels taken care of — because the system is built around how you already run your business.
The bottleneck isn't your team. It's the busywork they're carrying.
If a customer can't get a price or place an order without a conversation, your growth is capped by how many conversations your people can survive in a day — and your best people spend theirs re-typing information your systems already know.
HOW IT RUNS TODAY
- Customer calls for a quote. Voicemail. Callback. Second callback with the price.
- Order arrives in an email thread, gets re-keyed by hand — wrong size, wrong quantity, make-good on your dime.
- It's 5:45 PM and a customer needs a price for tomorrow's job. Your phones are the storefront, and the storefront is closed.
- Your sharpest people spend the day as transcriptionists.
TIME RETURNED TO THE TEAM: NONE
WITH THE SYSTEM WE BUILD
- Customers price and place the job themselves — their products, their negotiated rates, any hour of the day.
- Orders land clean in your existing workflow. Nothing re-keyed, nothing mis-heard.
- The storefront never closes — and nobody's evening gets interrupted to keep it open.
- Your team's day goes to customers and sales, not transcription. And your customers get answers faster than a callback ever gave them.
TIME RETURNED TO THE TEAM: HOURS, DAILY
Everything a customer portal should do. Fitted to how you already work.
These aren't modules you bend your business around. Each one is shaped to your catalog, your pricing rules, and your back office.
- Built around your workflow
- We map how you quote, price, and fulfill today — then build the portal to match it. You don't change your process to fit our software. This is the default, not an add-on.
- Customer logins
- Each customer gets a secure account with their products, their history, and their terms.
- Customer-specific pricing
- Negotiated rates, volume discounts, contract pricing — every account sees its own numbers, applied automatically.
- Product configurators
- Dimensions, materials, finishes, options — customers spec exactly what they need and watch the price update live.
- Instant quotes & saved estimates
- Customers price a job in seconds, save the estimate, and come back to order when they're ready. No callback required.
- Order history & reorders
- Full history per account. Repeat jobs become a two-click reorder instead of another phone call.
- Order notifications
- Confirmations and status updates for your customers; new-order alerts routed to your team the moment they land.
- QuickBooks & integrations
- Orders flow into QuickBooks and the systems you already run. No double entry, no swivel-chair data work.
Ordering portals are the flagship. If the friction in your shop lives somewhere else — quoting, scheduling, notifications, handoffs between systems — we build for that too.
Proof, not promises.
Silver State Plastics sells full sheets, cut-to-size pieces, and custom plastic fabrication. Quoting a cut-to-size job used to mean a phone call: material, thickness, dimensions, edge finish, quantity — then a price worked up by hand and called back.
We built their customer portal around the way the shop already runs:
- Self-serve configurator — customers spec material, thickness, exact dimensions, and edge finishing, priced live as they build.
- Their pricing, not list pricing — each account's negotiated discount applied automatically on every line.
- Saved estimates and order history — price a job today, order it next week, reorder last month's job in two clicks.
- The full catalog in one login — sheets, cut-to-size, and fabrication requests, open 24/7.
“Quoting cut-to-size work used to mean a phone call and a callback for every single job. Now our customers price it themselves — their materials, their dimensions, their own discount — any hour of the day, and the orders come in clean. They built it around the way we already run our shop instead of making us change how we work.”
Stefan Precup, Owner, Silver State Plastics
Three operations. Your process stays yours.
Map the friction
We sit down with you and learn how work moves today — how you quote, price, and fulfill; your catalog, your pricing rules, your customer terms, your back office. We find where the hours are leaking.
Build the system around it
We design and build to match what we mapped — configurators for your products, pricing logic for your accounts, notifications for your team, integrations with the systems you already run.
Launch, train, support
We help you roll it out to your customers, train your team, and stay on as the system grows with the business.
Tell us where the friction is.
A 30-minute call: you walk us through how work moves today, and we tell you honestly what a system could take off your team's plate — and what it would take to build.
Your message goes straight to Luke Neiderer. No newsletter, no drip campaign — a reply from a person.